Return Policy
Returns and Exchanges
We do not accept returns or exchanges unless the item you purchased is damaged, or you have received the wrong item. If you receive a damaged or wrong item, please contact us at contact@gvgstone.com with details of the product. Please note that due to the variance in installation methods, grout colors, lighting, image variances and computer monitor settings the images on our website may not accurately represent the true color of the products after installation. Therefore GVG Stone always recommends not to purchase any product based on an image of any kind.
Refunds
If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember, it can take up to 10 business days for the refund to process and post.
We do not accept returns or exchanges unless the item you purchased is damaged, or you have received the wrong item. If you receive a damaged or wrong item, please contact us at contact@gvgstone.com with details of the product. Please note that due to the variance in installation methods, grout colors, lighting, image variances and computer monitor settings the images on our website may not accurately represent the true color of the products after installation. Therefore GVG Stone always recommends not to purchase any product based on an image of any kind.
Refunds
If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember, it can take up to 10 business days for the refund to process and post.